Board Policies & Administrative Procedures

Go Back to the previous page

PL 3 – 06.2.0: Stakeholder Concerns

Related Policies:
Related Procedures:
Exhibits:
Date of Approval: 2019 November 13
Last Amended: 
Last Reviewed: 2019 November 29


FOUNDATIONAL PILLAR - Operational Expectations


EXPECTATION

It is the will of the Board that the Superintendent shall work to resolve stakeholder concerns in a fair and expeditious manner while treating stakeholders with dignity and courtesy.


DEFINITIONS

None


REQUIREMENTS AND LIMITS

  1. The Superintendent shall effectively handle complaints and concerns raised by stakeholders. The process for handling complaints shall include:
    1. A plan to channel complaints to the staff member responsible for the decision.
    2. A plan to refer unresolved complaints to the supervisor or manager of the staff member.
    3. A plan for the Superintendent to investigate all complaints that are not resolved by the supervisor or manager and report to all parties.
    4.  A plan to report to the Board any complaints that remain unresolved after the Superintendent’s investigation.
  2. The Superintendent shall inform the Board of any complaint or concern with significant implications to the Division in an appropriate and timely manner.
  3. The Superintendent shall bring to the Board any petitions as specified in the Petitions and Public Notices Regulation in accordance with that Regulation.


ASSURANCES REFERENCE AND LINKS

Petitions and Public Notices Regulation Education Act


HISTORY

2019 Nov 13 Approved
2019 Nov 29 Reviewed